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Contact Us

American Express and Zurich Insurance Company Ltd (Zurich) work together to deliver quality insurance products to our customers. Zurich is committed to providing you with a high level of customer service. Contact Zurich for enrollment or further information about American Express Home Insurance Plan.


Customer Service Hotline
Amex Enrollment Hotline: (852) 2903 9432 (for New Customers)
Amex Customer Service Hotline: (852) 2903 9445 (for Existing Customers)
Service Hours: 9:00 a.m. to 5:30 p.m., Monday to Friday; 9:00 a.m. to 1:00 p.m, Saturday (except public holidays)


Emergency Home Assistance Service Hotline: (852) 2851 0038



Customer Service Facsimile
(852) 2903 9340



Customer Service E-mail
For New Customers:
For Existing


Company Website



Zurich Insurance Company Ltd
25-26/F, One Island East
18 Westlands Road, Island East
Hong Kong

Make a Complaint

Please call Zurich Customer Services Hotline at (852) 2903 9445.

Make a Claim

Zurich will settle your claims once they have received all the required documents. Simply follow the simple claim procedure:

  • Inform Zurich after the incident by phone, fax or mail within 30 days.

  • Complete and return the claim form and all required documents to Zurich.