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Travel Insurance

Claims

American Express Journey Protection Plus

If any insured person or legal representative wishes to make a claim he/she must:

Complete a claim form and provide it together with the documents set out below to the insurance company within thirty (30) days of the event taking place which gives rise to a claim:

  1. any reports that have been obtained from the police, a carrier or other authorities about an accident; and
  2. any other documentary evidence required by us under your policy.

Making Claims after Your Policy is Cancelled

If your policy is cancelled this does not affect your rights or the insured person’s rights to make a claim under your policy if the event occurred before the date of cancellation.

 

Important Notice:

On 23 August 2016, ACE Insurance Limited changed its name to Chubb Insurance Hong Kong Limited. The company's name change does not affect coverage nor claims procedures of insurance plans. More information about the company can be found at www.new.chubb.com.