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Travel Insurance

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American Express and Chubb Insurance Hong Kong Limited (Chubb) are global partners and work in conjunction to deliver quality products to American Express Cardmembers. Chubb is committed to providing you with a high level of customer service. Contact Chubb for further information about American Express Journey Protection Plus.


Customer Service Hotline
(852) 3191 6688
Our customer service operation hours are from Monday to Friday from 9:00am to 5:30pm
(Closed on Saturday, Sunday and Public Holiday)



Customer Service Facsimile
(852) 2519 3233



Customer Service E-mail


Company website



Chubb Insurance Hong Kong Limited
25th Floor Shui On Centre
6-8 Harbour Road
Hong Kong


Important Notice:

On 23 August 2016, ACE Insurance Limited changed its name to Chubb Insurance Hong Kong Limited. The company's name change does not affect coverage nor claims procedures of insurance plans. More information about the company can be found at