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Travel Insurance

Contact Us

American Express and Chubb Insurance Hong Kong Limited (Chubb) are global partners and work in conjunction to deliver quality products to American Express Cardmembers. Chubb is committed to providing you with a high level of customer service. Contact Chubb for further information about American Express Journey Protection Plus.

Call

Customer Service Hotline
(852) 3191 6688
Our customer service operation hours are from Monday to Friday from 9:00am to 5:30pm
(Closed on Saturday, Sunday and Public Holiday)

 

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Customer Service Facsimile
(852) 2519 3233

 

Email

Customer Service E-mail
CS.HK@chubb.com

 

Company website
www.chubb.com/hk

 

Mail

Address
Chubb Insurance Hong Kong Limited
25th Floor Shui On Centre
6-8 Harbour Road
Wanchai
Hong Kong

 

Make A Complaint

If You are not happy with the way in which Your Policy was sold to You or any other aspect of Your Policy, please contact:

Mail

The Customer Service Manager
Chubb Insurance Hong Kong Limited,
25th Floor, Shui On Centre,
6-8 Harbour Road,
Wanchai,
Hong Kong

 

Call

Office
(852) 3191 6688

 

Facsimile

Fax
(852) 2519 3233

 

Email

Email
CS.HK@chubb.com

Chubb have developed an internal procedure for dispute resolution in accordance with "The Code of Conduct for Insurers". If at any time You have an unresolved complaint about Chubb products or services, You can use Chubb internal dispute resolution process. Your query or complaint will then be reviewed and Chubb will respond within fifteen (15) working days. If You are unhappy with the outcome of Chubb internal review of Your complaint, You may take Your complaint, at no cost to You, to the Insurance Agent Registration Board or Insurance Claims Complaint Bureau for assistance. Contact details are given below:

Mail

Insurance Agent Registration Board or Insurance Claims Complaint Bureau
The Hong Kong Federation of Insurers
29th Floor, Sunshine Plaza,
No. 353 Lockhart Road,
Wanchai, Hong Kong.

 

Facsimile

Fax
(852) 2520 1967